Refund Policy

1. Refund policy eligible only on >1 year plans.
2. Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups)
3. Refunds are not granted to accounts closed for TOS violations
4. No refund will be provided if our team do not find any issue in the Hosting Server from our side.
5. No refund will be made if your Service(s) is suspended (due to Email Marketing/Email, Abuse/Misuse of our service/Inappropriate/Illegal/Immoral/Account Over-use) or terminated
6. No refund policy for installation fee, SSL certificates, Business email and licenses or custom software installs.

7 Day Money Back : 

If in any case, you are not satisfied with our services, we’ll refund 100% when cancelled within 7 days from day of activation and the domain registered will be up for grabs. No migration support will be provided from our end. No Domain ownership will be provided.

30 Days Refund:

When you cancel the plan within 30 days due to issue from our side 80% Money will be refunded ( Refer point 6 ) and the domain registered will be cancelled. If you like to have the ownership of cancelled domain a transfer fee of 500 and Domain fee 1000 will be charged. No migration support will be provided from our end.

Note: 30 days refund will be provided only if complaint is registered within 30 days from date of activation and you should provide proof that hosting server is down or speed is less from your end. Only after investigation by our team and if there is an issues in our service the refund will be processed.

Migration to Cloud / Dedicated VPN:

When you are planning to migrate the WordPress site to cloud service or to any VPN servers and if request was made within 30 days, 40% Money will be refunded and the domain registered will be cancelled. If you like to have the ownership of cancelled domain a transfer fee of 500 and Domain fee 1000 will be charged. No migration support will be provided from our end. 

Note : If cancellation is requested after 30 days for any reason no refund will be provided and account will be cancelled with in 24hrs. 

For any queries or concerns related to server speed or down time will be addressed with support ticket and our support team will provide resolution with 8 hrs.

Sky Free
Phone: 9443212533
support@skyfree.org.in